Accommodation Terms and Conditions
These are the terms and conditions that apply when you reserve a room at a Highfield using any one of our digital and physical channels (such as our website, agent websites, in person).
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
When booking through external agents this policy overrides all other terms and conditions
BOOKING TIPS & FAQ
Your booking confirmation number confirms your booking with HIGHFIELD.
To make a reservation we require card details. Your card will be charged on arrival unless you are making an advance reservation in which case your card will be charged when booking.
All our Standard room rates and Packages are based on two people sharing.
Our Corporate Single Rates are based on single occupancy only.
If you are looking for a family room or a dog-friendly room please ring us on 01377 256231 or send an email to enquiries@thehighfieldhouse.com so that we can book the most appropriate room for you.
We charge an additional £20 per dog (maximum 2) per night.
We allow children to share your room, however this is more comfortable in particular rooms so please call or email for more information. Please also see Occupancy terms.
We charge an additional £12.50 per travel cot, inclusive of linen and towels.
We charge an additional £30 per camp bed, inclusive of linen and towels.
Children sharing a room will incur breakfast charges additionally at the restaurant rates.
All bookings include an A la Carte Breakfast per person which is served from 8.15am – 11am in our lounge or restaurant.
If you would like breakfast in bed this can be arrange at an additional charge of £10 per person.
Check-in is from 15:00hrs and Check-out from 11:00hrs.
Late check out until 13.00hrs can be arranged for an addition charge of £60 per room, this must be confirmed and agreed with the Host upon arrival.
If you think you’re likely to arrive after 11pm, please let us know in advance.
Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge.
Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.
Bike storage is available free of charge within our external bike rack. Or Bikes can be stowed in our lockable shed for an additional charge of £5 per bike.You must be 18 or over to make a booking.
CANCELLATION POLICY
Your right to cancel
Standard room bookings may be cancelled before midnight UK time three days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Tuesday three days prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
Bookings amended within 3 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time the day before arrival provided that:
(i) The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);
(ii) The first night of the amended booking is to occur within one week of the date you were first due to arrive (subject to availability);
(iii) Any subsequent amendments to the date of your booking are again within one week of the arrival date of your original.
(iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;
(v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.
Advance group rate room bookings may be cancelled before midnight twenty-eight days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Friday four weeks prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Bookings amended within 28 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that:
(i) The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);
(ii) The first night of the amended booking is to occur within one week of the date you were first due to arrive (subject to availability);
(iii) Any subsequent amendments to the date of your booking are again within one week of the arrival date of your original booking;
(iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;
(v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.
Non refundable room bookings may not be cancelled and/or amended for any reason. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded (including any “no shows”). Such cancellation charge is to compensate the hotel and is not for any service.
You may wish to take out room cancellation insurance in case you need to cancel your reservation.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
CANCELLATION POLICY
Our right to cancel
Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
you do not pay us when you are required to do so; or
you breach the contract between us in any way; or
you have previously breached the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
if you have already paid for your room, we will refund your payment to you; or
if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
PAYMENTS AND BALANCES
You agree to pay for all and any of your outstanding payments/bookings/balances for products or services purchased or confirmed via the site. You agree that we may charge your credit card as listed in your booking for any outstanding balances, and for any additional amounts. If you would like to pay for outstanding payments/bookings/balances with another credit card other than the one used for the guarantee, or by any other means please inform Highfield House on the day of arrival during check in.
PERSONAL DETAILS
You agree to provide accurate, current, and complete information that is required during the booking and sign-up process.
OCCUPANCY DETAILS
The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults (18 years and over) and two children (under the age of 16 years). Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.
ACCESS
Our main entrance has steps leading into the reception. There is however a ramped entrance at the side of the property. Our property is split over 2 floors with no lift, all of our accommodation is either on the first or second floor. Please see our full accessibility statement for further details or contact us and we will do everything we can to help.
EXPECTATIONS OF YOU (AND YOUR GROUP)
You must not:
be threatening or abusive to any of our team before, during or after your stay;
smoke anywhere inside our premises. This includes the smoking of e-cigarettes. Permitted smoking areas are identified on site. Smoking on our premises outside of the designated smoking area will result in a £100 fine;
bring in, dispose of or consume alcohol not purchased from our bar.
engage in any unlawful activity during your stay at a Premier Inn premises (e.g. taking an illegal substance);
cause any health and safety hazard to any of our team members or any of our guests;
bring any pets onto our premises, with the exception of pre-notified dogs and assistance dogs;
bring any potentially dangerous or hazardous materials or equipment onto our premises;
use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
tamper with any fire alarms or emergency equipment;
utilise rooms to store items (personal or otherwise) which could in the sole opinion of the hotel, cause damage to the room, or be a risk to the health and safety of staff or property;
prevent our management, housekeeping and/or maintenance staff from access to your room(s) as and when required by us, with housekeeping permitted full access at least once every two days;
remove, damage or destroy any property;
use any of the technology provided by us to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any staff.
COVID-19 (also referred to as Coronavirus): you must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (I) self isolating or (ii) should be self isolating pursuant to Government guidelines. In any event, Premier Inn reserves the right to cancel any reservations (before or during the stay) to the extent it is for self isolation.
If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to us on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if the hotel requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay the hotel on demand all costs associated with such removal.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, We reserves the right to:
cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
restrict access to the hotel;
remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
retain all sums paid by you and/or charge you the full amount of your reservation; and/or
refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.
We will not be liable for any refund or compensation in such circumstances.
We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
GENERAL
We reserve the right to:
change your room allocation and/or hotel location at any point during your stay for any reason; or
cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.
LIABILITY
We very much look forward to welcoming you to Highfield and hope you have a wonderful stay. We are advised to limit our liability to what you have paid for and set this out below Highfield (‘the Hotel”) shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (as or otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control. This includes (but is not limited to) fire; explosion; storm; flood; Act of God; action by the Government or Governmental agency; shortage of goods or materials; strike or lockout.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
loss of income, sales or revenue;
loss of business;
business interruption;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of reputation and/or goodwill; or
wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
THE CONTRACT
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
YOUR RIGHTS
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
APPLICABLE LAW
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Premier Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel.
SEVERABILITY
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
NOTES & REFERNECES
The Company – The Highfield House and Grounds LLP is the managing operator of The Property Accommodation
All references to: We, The Hotel (s), Highfield or The Highfield or Highfield House refers to The Company.
The Staff - All employees of The Company
All references to: Host, Staff, Housekeeping, Management - refers to The Staff
The Property - HIGHFIELD, Windmill Hill, Driffield. Y025 5YP
The Property Accommodation - All public internal house bedrooms and bedroom areas of The Property.
The Group – The Highfield House and Grounds LLP is owning and management company of all Companies residing and operating from The Property.